Auto Insurance FAQs
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Who do I call to file a claim?
Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.
What does my policy require me to do after an accident?
Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.
Want more information on your rights? To make an appointment, call us at 818-500-7663 or make an appointment online!Partners
What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
Can not say enough good things about Andrew, Sandro, Ruben and the whole group at Avus Autosport. As soon as you walk in you can tell that they take pride in their work. The shop is what you would want it to look like if you built one yourself. However the most important part of any shop is their knowledge and here once again they excel. The work they did on my car was top notch and done in an expedient manner. They know exactly what they are doing and then get it done in a reasonable time frame. Each time I have taken my car here they have been less expensive than I was thinking and done better work than I was expecting. They also stand behind their work and are extremely accommodating when addressing any issues or questions you may have.
Trust in this industry is very rare, and reviews like this are normally always biased with people reviewing shops based only on personality of people working there and without knowing what goes into the actual work being done. When you see someone leave a five star review, how do you know that they know the work that has gone into the car? Usually people have no idea what shops do to their cars. In my case, my business is in the automotive industry and I deal with shops on a daily basis. I can say with absolute certainty that Avus Autosport is run by people that love cars, and treat my cars as if they were theirs. Their mechanics have the experience and in-depth knowledge around any of the BMW’s or Porsche’s that I’ve brought in, and only use the best vendors as I’ve used their vendors as well. All in all I can say that for any German or European car, Avus is the one shop that I can trust 100% to be friendly, yes, but to truly do the work in the right manor with the utmost care that I look for. Thank you guys for always taking care of any car that I bring you!!