I am a big fan of Avus Autosports for several reasons.1. Professionalism - both in demeanor and in competence. They approach problems in a very systematic and professional way. When they fix something, I feel confident that the problem is resolved. 2. Straightforwardness - Avus has always clearly explained the problem I may be facing, and how they are planning to approach it. It makes it easy for me to understand the potential costs and why they are justified.3. Customer Service - This past Labor Day weekend, I had a significant problem with my X5. Even though Avus was closed, they picked up my phone call and let me bring my car into the shop. This saved me from having to do another trip during the workweek, saving me from having to take time off of work.Overall, I have been very pleased with my experiences at Avus. Although they may not be the cheapest shop in town, their professionalism, competence, and great customer service more than make up for this. I'd rather pay to have my car fixed right the first time with quality parts than to save a couple bucks at another shop and wonder how good the service I am getting actually is.